Specific responsibilities include the following:
To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
To provide callout response for the client as detailed on the callout rota.
To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
To ensure that equipment operates to specified performance criteria.
To ensure equipment and surrounding area conform to agreed company standards.
To provide a professional service and represent the company in a way which ensures customer satisfaction.
To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out.
To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
To be fully aware of contractual requirements and customer needs at all times.
To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately.
Working in a safe manner at all times, complying with current Health & Safety legislation and Servest FM H&S policy.
Qualifications and Experience
Previous experience working within Facilities Management.
Full clean driving licence
Customer focussed individual with proactive approach to working.
Ability to work on own initiative and or as part of a team.
Ability to work safely at all times and the ability to understand contract and Health & Safety requirements/regulations.
To attempt to solve issues in the first instance in a manner that will not put the client's products or people at risk of contamination as a result of our works.
Possess effective communication skills with ability to write technical reports and or communicate verbally with supervisor, manager, helpdesk and client representatives.
Ability to use electronic hand held devices.
Ability to identify issues or risks that require escalation as necessary to Supervisor or manager
Hours of work
40 hours per week, Monday to Friday , 8.00am - 4.30pm
Overtime may also be required
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.